Has your practice recently hit a stagnant patch in terms of bringing in revenue? Or perhaps things are going well, but you are exploring ways to take things to the next level? Whatever the reason, you should always be searching for new methods and ideas to help improve your medical practice.
With that said, thinking of such things yourself is not always easy – you could hit a creative slump for example, or maybe you’re unsure if certain techniques would be worth the effort. Thankfully, this article is here to assist you. You might apply some of these approaches already, but there’s likely to be something new here that will boost your medical practice’s profits and overall quality.
First of all, and although it doesn’t require too much work in the grand scheme of things, you should consider the possibility of enhancing the aesthetics of your medical practice. Firstly, that starts with the external appearance of your business. When you improve your curb appeal – think about a new lick of paint and an eye-grabbing sign – this will make your practice more enticing for potential patients that are passing by. An uninviting, outdated looking building will, of course, have the opposite effect.
Once you have clients within your practice, it is important you maintain the aesthetic quality internally. Alongside the possibility of a fresh coat of paint, there are various other ways to boost the appeal of your workspace. Think about the possibility of hanging up welcoming pictures, placing flowers around and installing modern furnishings. Speaking of furnishings, you should also provide your patients with comfortable seating.
On top of all of this, ensure everything is kept spotlessly clean! A hygienic practice is one that evokes health, which is something you obviously need to aim for when running a medical practice.
Become an online marketing expert
Like with any business, marketing is imperative. You would be surprised just how many in the medical field don’t commit to a strong online marketing strategy.
To start with, you could encourage your current patients to leave reviews about your practice on websites. Word of mouth is a great thing for attracting new customers, and posting positive thoughts on the Internet – where they have a much larger reach – will have an even bigger benefit.
Utilizing social media is another way to use online marketing to your advantage. This doesn’t just mean promoting your services, either. It is an ideal way to converse and answer any inquiries from your clientele. This is because they will be connected and regularly check the likes of Facebook, Twitter etc. and so will appreciate communicating via those means.
In addition, you could also become an authority figure in your chosen medical field. Publishing high-quality blog posts and YouTube videos will not only add credence to your knowledge and ability, but they will also act as a convenient way for new patients to find out about your practice. For instance, if you post about a topic like ‘How to Look After Your Skin in the Summer’, people could end up finding out about your company if you come up in their search query about skin care for the summer.
Attract patients with technology
Modern technology is certainly something that you should be utilizing when it comes to treating patients, but don’t restrict it to just that. In fact, technology is there to be used for attracting patients and improving the user experience from their end. For younger patients that rely heavily on tech for their day-to-day activities, it could be the difference in securing their custom or them going to a different practice.
As for how to implement technology, it could be as simple of offering appointment booking via an online platform. That way, people that are uncomfortable with phoning or going to your practice directly to book an appointment have a way of doing so without issue.
Other ways of using tech could be to send out text reminders when an appointment is due or arranging virtual visits – the latter being where patients can complete their appointments within the comfort of their home (and away from waiting rooms) via online video messaging.
Utilize specialist healthcare software
On the lines of technology, don’t ignore how certain software can massively improve your business. For example, you could use software to help keep track of medical billing, medical records and practice management solutions. Doing this will not only assist with enhanced efficiency, but it will also help with accuracy and your overall profit margins. Use a highly regarded and recommended software packages of this kind such as medinformatix.com.
Focus on customer satisfaction
Customer satisfaction is the integral cog needed for a successful medical practice. If you have happy patients, they will keep returning and also spread the word about your service. For example, other than just giving them useful advice, you can help patients who struggle with addiction understand their insurance coverage for alcohol & drug rehab centers by suggesting them a BCBS substance abuse treatment.
In terms of placing a particular focus on customer satisfaction, there are numerous methods – some of which have already been highlighted in previous points – of doing this. One such way is improving your overall efficiency. Healthcare software has been mentioned, yet that’s only one component. Ponder the option of expanding your appointment options to cover evenings or weekends. Reduce waiting times by scheduling appointments better or recommending a nearby retail clinic to handle minor, quick conditions.
Another thing to deliberate is parking. If you don’t have an adequate amount of parking allocated for your practice, this could cause stress to those that struggle to find a space. While you might not have to go to the drastic decision of building your very own parking garage, look into the possibility of gaining an agreement with a nearby parking lot for dedicated spaces for your practice.
Even having an emphasis on your waiting room is a great way to increase customer happiness. You could place plenty of current reading material for patients to read for instance, and also ensure you have reliable and free Wi-Fi available – the latter is especially important with millennials.